Moderator Team

What You’ll Do

• Monitor chat & gameplay for rule violations; escalate when needed.
• Resolve disputes, de-escalate conflicts, and route players to the right channels.
• Log evidence (screens/video + timestamps), file reports, follow the escalation flow.
• Handle tickets, basic appeals, and routine player questions.
• Support events and help onboard new moderators.

Live Server Access: (Monitoring & Support)

Role Objectives

• Fast, fair responses with a consistent tone.
• Evidence-first decisions; every action is documented.
• Protect player experience while upholding policy.
• Clear handoff to Admin on serious/edge cases.

What We’re Looking For

• Good judgement & strong communication (text/voice).
• Fluent with GoPlay rules, mute/ban ladders, and appeal basics.
• Comfort collecting/redacting evidence (screens/video, timestamps).
• Reliability: you show up for your coverage windows.
• Preferred: You can operate solo on shift; you plug into GoPlay workflows as a team member (not a “partner”).

Tools & Access

• In-game moderation (mute/kick/tempban per policy).
• Discord tools & staff channels (#staff-hq, #staff-logs).
• Incident report form & escalation chart.
• Evidence storage and ticketing board.

Serious cases (cheating, harassment, doxxing) escalate to Admin immediately.

Quick Start (First Week)

• Join Discord → say hi in #staff-hq.
• Server tour + Q&A with staff.
• Check your role To-Do and claim a task if one appears.
• Read the Mod Handbook & escalation chart.
• Shadow a moderator once, then handle 3 tickets with a mentor.
• Post a short EOD summary in #staff-logs (first week only).

Growth Path

• Trial Moderator → evaluated on accuracy, tone, documentation.
• Moderator → autonomous enforcement; consistent outcomes.
• Senior Moderator → mentors others; handles complex reports.

Review, Commands & Escalation

• Use commands per ladder; document every action (with evidence + timestamps).
• File an incident report for anything beyond a warning/mute.
• Escalate immediately for threats, doxxing, hate speech, or cheater networks.
• Appeals: collect context, remain neutral; pass to Admin if conflict of interest.